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Help, when admissions don’t wait.
Quick answers for the things parents ask most. If the answer isn’t here, the form below goes to a real person on the Houseroom team — typically replied within a few hours during UK working hours.
Quick support for parents
See all FAQs →Cancel a trial or subscription
Go to Settings → Plan & billing inside your account. Trials cancel instantly with no charge.
Manage planStop or change alerts
Open Settings → Notifications to switch off WhatsApp, SMS or email alerts. One-click unsubscribe links are in every email.
Notification settingsFound a wrong fee or date?
Tell us which school and what's wrong — we cross-check with the school and update the profile, usually within 24 hours.
Report a correctionRefund request
Annual plans have a 14-day money-back guarantee, no questions asked. Email us or use the form below.
Request a refundI'm a school, not a parent
School-side support (profile claims, open-day tools, leads) is on a dedicated page.
Open school supportMost-asked, answered fast.
How does the 3-day free trial work?
Full access to your chosen plan for 3 days. Add children, run matches, build shortlists and use the tracker. Cancel before day three and you're not charged. We email a reminder the day before billing begins.
Where is my data stored?
Postgres on Supabase, UK-region. Data is encrypted in transit and at rest. We don't sell or share parent data with schools.
What if Houseroom misses a deadline?
Deadlines come from each school's published calendar plus our own verification pass. If we miss one and you can show evidence, we'll refund your annual plan in full.
Can I share my account with a partner?
Yes. From Settings → Family you can invite a co-parent. Both of you can view, edit and receive alerts. One billing line per family.
Get help
Tell us what’s up.
Real people read every message. The more detail you give (school name, the email on your account, what you expected vs. saw), the faster we can fix it.
- Direct lines
- Billing: billing@houseroom.uk
Corrections: corrections@houseroom.uk
Schools: schools@houseroom.uk - Response promise
- Reply within a few hours, UK working day. If you flag an urgent deadline we’ll prioritise it.